We’re sorry to hear you haven’t received your certificate yet, but don’t worry! We’re here to help you figure it out and ensure you get the recognition you’ve earned. Below, we’ve outlined the most common reasons this happens and how to resolve them quickly.

1. Have You Completed All Course Requirements?

Certificates are awarded after all course modules and assessments are completed.

  • What to Check:
    • Ensure all assignments, quizzes, and projects have been submitted and marked as complete.
    • Log in to your student portal to review your progress.
  • What to Do: If you notice anything incomplete, finish those sections to unlock your certificate.

2. Did You Update Your Account Information?

Your certificate is sent based on the information in your student profile.

  • What to Check:
    • Is your name spelled correctly in your account?
    • Is your email address up to date?
  • What to Do: Log in to your student portal and double-check your profile information. Update any errors and contact us if needed.

3. Was There a Technical Glitch?

Sometimes, the system might encounter an issue.

  • What to Check:
    • Did you receive an email confirmation for completing the course?
    • Are your course completion details showing in your student portal?
  • What to Do: If everything looks correct on your end, there may have been a system error. Reach out to our support team so we can manually verify your completion and issue your certificate.

4. Have You Checked Your Spam or Junk Folder?

Certificates are often sent via email, and sometimes they might land in your spam folder.

  • What to Check:
    • Look for an email with your certificate or a download link.
    • The email will come from The Wedding Academy—add us to your safe sender list to avoid this in the future.
  • What to Do: If you can’t find it, request a re-send by contacting support.

5. Are You on a Payment Plan?

For students on payment plans, certificates are issued once all payments are completed.

  • What to Check:
    • Log in to your account and review your payment status.
  • What to Do: If payments are pending, you’ll receive your certificate as soon as your plan is paid in full.

How to Contact Us

Still having trouble? Our team is ready to assist you. Here’s how to reach us:

Tips to Avoid Future Delays

  • Double-check your account information when enrolling.
  • Monitor your course progress and ensure all sections are completed.
  • Add us to your safe sender list to prevent important emails from going to spam.

We’re committed to celebrating your success! Let us help you resolve any issues so you can proudly display your certification and take the next step in your wedding career.